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When you call, you'll be prompted to select the department that best matches your issue, and with some patience, you will be connected to a live representative. 2. Using Sun Country ' Live Chat Feature For those who prefer not to wait on the phone, Sun Country offers a live chat feature on their website. Simply visit the Help section and select the chat option to connect with a live person who can assist you with your inquiries. 3. Reaching Out on Social Media Sun Country is very active on social media platforms like Twitter and Facebook. Many customers find that messaging them on social media gets a faster response, especially for general questions or issues. 4. Using the Sun Country Mobile App for Support The Sun Country app is a convenient way to reach customer service directly from your phone. It provides options for both calling and chatting with a representative, allowing you to avoid switching between devices. 5. Emailing Sun Country Support For less urgent matters, you can email Sun Country . Though it may take longer for them to respond, email offers a written record of your communication, which can be helpful for tracking issues and resolutions. Step-by-Step: Talking to a Live Person via Phone To reach a live agent by phone: Call the Sun Country customer service number +1-866-418-2099. Listen to the automated prompts and select the option that corresponds to your issue, such as "existing reservations" or "technical support." If you're prompted to enter your itinerary number but don't have it handy, pressing "0" can sometimes bypass that step. You can also say “agent” or “representative” when asked for your request, which often helps to speed up the process. 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