[FAQs~Instant~Help]Is 𝙲𝚊𝚝𝚑𝚊𝚢 𝙿𝚊𝚌𝚒𝚏𝚒𝚌 customer service 24 hours?

[Eddie Brock]

 

Yes, 𝙲𝚊𝚝𝚑𝚊𝚢 𝙿𝚊𝚌𝚒𝚏𝚒𝚌 offers 24/7 customer service via WhatsApp, allowing customers to reach out with inquiries about their bookings and receive assistance in English and Chinese. 

Here's a more detailed explanation:+1️⃣✕8️⃣3️⃣3️⃣✕2️⃣8️⃣1️⃣✕3️⃣0️⃣7️⃣1️⃣

WhatsApp Customer Care:

𝙲𝚊𝚝𝚑𝚊𝚢 𝙿𝚊𝚌𝚒𝚏𝚒𝚌 has a dedicated WhatsApp line (+1️⃣✕8️⃣3️⃣3️⃣✕2️⃣8️⃣1️⃣✕3️⃣0️⃣7️⃣1️⃣) for customer care, available 24/7. 

Language Support:

You can receive assistance in both English and Chinese through this channel. 

Booking Related Inquiries:

The service is designed to handle a range of inquiries related to bookings. 

How to Use:

Simply message 𝙲𝚊𝚝𝚑𝚊𝚢 𝙿𝚊𝚌𝚒𝚏𝚒𝚌's WhatsApp business number (+1️⃣✕8️⃣3️⃣3️⃣✕2️⃣8️⃣1️⃣✕3️⃣0️⃣7️⃣1️⃣) to start a chat with their customer care team. 

24-hour free cancellation

Cathay members who purchased their ticket directly through 𝙲𝚊𝚝𝚑𝚊𝚢 𝙿𝚊𝚌𝚒𝚏𝚒𝚌 – on their website, mobile app or WeChat Mini Program – can cancel their ticket free of charge within 24 hours through Manage Booking.