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Though it may take longer for them to respond, email offers a written record of your communication, which can be helpful for tracking issues and resolutions. Step-by-Step: Talking to a Live Person via Phone To reach a live agent by phone: Call the Brussels customer service number +1-866-418-2099. Listen to the automated prompts and select the option that corresponds to your issue, such as "existing reservations" or "technical support." If you're prompted to enter your itinerary number but don't have it handy, pressing "0" can sometimes bypass that step. You can also say “agent” or “representative” when asked for your request, which often helps to speed up the process. 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